Deteriorating Discovery

I think that things have deteriorated markedly at Discovery. Nothing seems to work properly. I have consent on system to manage my brothers account. He has been admitted to 6 or 7 different hospitals over the last year. There are 6 or 7 different hospital claims to sort out as they dont pay correctly. He was on keycare last year & clas comp this year. He is an alcoholic, a diabetic. Has epilepsy, hypertension & suffers from depression. He simply cannot even begin to understand the complex workings of Discovery claims or the web site. Neither can I half the time. I was advised to enroll him in the care program. All claims will be sorted they said. You wont have anything to worry about they said. When discharged he will be on the out of hospital program they said. We will allocate someone to help with the claims they said. Well NOTHING like that has happened. When I call no one seems to be able to find the concent for me to manage his account. When I get angry at the blatant incompetence & stupidity of the call centre people they simply put the phone down!! My bother was admitted to Univetsitas for an abcess in his spine / hip joint. He had this biopsied & it grew staph aureaus. He later developed klebsiella & was transferred to the isolation ward. He then also got pseudomonas. All hosp bred infections. Discovery in all their wisdom admitted him as a conservative back & covered 3 days. No update. No case management. No interest. Do you think I can get anyone at Discovery to fix this. NO as I dont have concent!!!!! No accounts related to this event have been paid. Its a mess. He was in rehab for about 3 months to learn to walk again. I got an account for over R8000 unpaid. It looks like pharmacy stuff. I mailed the social worker & got no reply. I mailed the discovery case manager. No reply. I called the supervisor who was on leave & said she would look into this. No feedback. I have Dr & rediology & lab accounts by the dizen, all unpaid. Why. Have no idea cos I cant be told anything about my brother as I dont have concent. It seems to me Discovery is in a mess!