DK
Dewald K

1 reviews | Active since Mar 2009

16 Dec 2015, 17:30

Details updated incorrectly

I got married on the 24th of September and one week later I updated my surname, upon signing on to your website I noted that my surname was incorrectly captured. I emailed / called and had it rectified, which was irritating as it is as the person capturing it did it incorrectly from the marriage certificate.<br> <br> Now when I received my card 2 months later the incorrect surname is on the card !?!<br> <br> I am not prepared to go in to a discovery office or wait another 2 months for a new card and expect that you rectify this and courier the card to me instead of sending via post office. Your staff was at fault and updated my details incorrectly so i should not be inconvenienced and have to wait another 2 months or go to your local CPT Office.

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Replies (1)
Discovery Health
Discovery Health's reply21 Dec 2015, 17:45
Official
Hello quick77,

Thank you for your comment.

We've confirmed that you have been contacted and your query resolved. Please accept our sincerest apologies for any inconvenience this may have caused. The cards have been couriered and should reach you within the next 2 to 3 working days.

Regards
Fazeela