Details not updated

<p>I changed bank accounts ten years ago, and got a new cell phone 5 years ago. I updated these on the website back then, and when I call these are checked as part of the security checks. So imagine my surprise when I am told that a certain reimbur*****t did not go through because you still have my old banking details. I am told there are two sets of details that need to be updated. Also, I was never informed of this, you just "innocently" held onto my money. </p> <p>The consultant then explained that we can quickly change this on the online platform, only to have my OTP sent to an old number I no longer use. This after the consultant confirmed the correct number at the beginning of my call. </p> <p>What did NOT surprise me, was that the wesite department never picked up the phone when she tried to put me through.</p> <p>Your incompetence is pathetic. I am expecting a call from someone that can get this sorted out without having to transfer me call elsewhere ASAP.</p>