1 reviews | Active since Jun 2020
DESPICABLE CUSTOMER SERVICE BY DISCOVERY HEALTH
My journey with Discovery Health began in 2010. Over this period, my scope of Discovery products has increased. I have added Discovery Life and Insurance products. My family have moved over to Discovery Health. After 12 years filled with DISGUSTING TREATMENT, my journey is over.
The final straw was fighting with Discovery for over 3 years for a R14,000 claim. All claim details were submitted on time AND proof was provided with every submission. The time spent on this massively exceeds the cost of the claim for R14,000. This was purely an ethical, moral and principles matter, of which Discovery have shown no principles or value as a Client and Patient. Not only will be leaving, but my family too. My employees on Discovery will also be terminating their memberships.
In leaving, I will send direct feedback with clear facts and evidence to Discovery's Executive Leadership Team. THIS HAS BEEN DESPICABLE CUSTOMER SERVICE!
THERE ARE ONLY 2 OPTIONS:
- If you choose not to honour my claims in line with your procedural and timing requirements, please send me a formal letter stating you are dishonouring my claims and attach a letter of termination.
- If you choose to honour my claims, please send me my proof of payment today for the full amount.
I have already received an insulting call asking me to provide Discovery with claims reference numbers from 2020.
What an insult; I have attached every single email to my emails.
In all likelihood, Discovery has been able to conduct its own administration, and now you expect me to sit and go through your admin!!
And still another latest claim is outstanding.
And I was just about to switch over to Discovery Bank....
Atrocious treatment by Discovery!
THERE ARE ONLY 2 OPTIONS:
- If you choose not to honour my claims in line with your procedural and timing requirements, please send me a formal letter stating you are dishonouring my claims and attach a letter of termination.
- If you choose to honour my claims, please send me my proof of payment today for the full amount.
I have already received an insulting call asking me to provide Discovery with claims reference numbers from 2020.
What an insult; I have attached every single email to my emails.
In all likelihood, Discovery has been able to conduct its own administration, and now you expect me to sit and go through your admin!!
And still another latest claim is outstanding.
And I was just about to switch over to Discovery Bank....
Atrocious treatment by Discovery!