Desperate for someone to help me

<p>Over a month ago we sent the change of bank forms when my husband left his employer and we went private. We received no further comms. Two weeks ago I called to say I noticed online it stills says we are in employer capacity, is there anything else you need. The lady assured me there was not and confirmed the amount we would be debited on 1 December. On Sunday I saw health and vitality was no longer on my app. Called yesterday and was told we were meant to send bank forms ID etc but no one ever told us this - our medical aid was simply cancelled. Not a phone call, email, nothing. We called yeterday and were told to send documents ********** with attention to Nicole Tee. No reply from her. I spoke to Zandi ref number ********** 563 who assured me this would be pushed to the front of the queue as it is the end of the month and we don't want a lapse in cover. Zandi has still not called me back with an update. </p> <p>Today I spoke to Mabilah reference number ********** 861 who asked me to send the bank statements to this email address.</p> <p> Please can this be actioned today. This is not an error on our side – we were assured you had all the documents you needed and now we may not be covered.</p>