Deplorable Duscovery Health

My wife had Oncology Surgery in May which as authorised by Duscovery. They paid the Hospital Bill but paid the Surgeons from my Savings Account instead of my wife’s Oncology Benefit but have REFUSED to reverse this error in spite of numerous emails and phone calls! Their staff have consistently refused to allow me to discuss this with a director or manager and are completely inept! Who can I approach to rectify this disgusting service? Or are they too busy buying Fire Engines and ignoring Private Clients? Ivan Wheatley Member ***..