MM
Mirriam M
1 reviews | Active since May 2014
22 Jun 2015, 13:56
Dependent removed by mistake!!
My son who is a dependant under my medical aid was removed from the scheme \by mistake"in November 2014 already. I only became aware of this situation recently upon the receipt of my medical aid tax certificate in my e-mail. When I queried"
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Discovery Health's replyOfficial
24 Jun 2015, 12:35Hello Kgapm,
Thank you for your comment.
We are truly sorry for the inconvenience you experienced regarding the incorrect withdrawal of your dependant. This has been addressed internally to prevent a reoccurrence of this nature. We have discussed the options available to reinstate your dependant and also emailed you the information. We are sorry that we cannot offer you a different outcome to your query.
Regards
Rishana
Thank you for your comment.
We are truly sorry for the inconvenience you experienced regarding the incorrect withdrawal of your dependant. This has been addressed internally to prevent a reoccurrence of this nature. We have discussed the options available to reinstate your dependant and also emailed you the information. We are sorry that we cannot offer you a different outcome to your query.
Regards
Rishana
Discovery Health's reply24 Jun 2015, 12:35
Official
Hello Kgapm,
Thank you for your comment.
We are truly sorry for the inconvenience you experienced regarding the incorrect withdrawal of your dependant. This has been addressed internally to prevent a reoccurrence of this nature. We have discussed the options available to reinstate your dependant and also emailed you the information. We are sorry that we cannot offer you a different outcome to your query.
Regards
Rishana
Thank you for your comment.
We are truly sorry for the inconvenience you experienced regarding the incorrect withdrawal of your dependant. This has been addressed internally to prevent a reoccurrence of this nature. We have discussed the options available to reinstate your dependant and also emailed you the information. We are sorry that we cannot offer you a different outcome to your query.
Regards
Rishana