1 reviews | Active since Aug 2013
Dependant removed wrongfully
My dependent was wrongfully removed. Discovery Health gets mixed up between Psych benefit, and drug and alcohol benefit. My dependent was in an Rehab not a Psych hospital a year ago. Major Depressive, and Substance induced Depressive are completely different things. Discovery never spoke to my dependent accept the morning of removal. A family friend did her application wrong. Didn't send in my forms that I gave her. Stating my dependent had an Substance abuse problem. Was on a Medical aid in Australia etc. She needs to be Placed back on my Medical aid immediately, Communication with discovery is **********. No Communication, not even email. Shocked in the way this was handled. I am going to see my lawyer today regarding the emotional stress this issue has caused
Thank you for your comment.
Please accept my sincere apologies for the manner in which your query was handled. This will be addressed with the relevant agent as well as manager involved. We strive to provide service of an excellent nature and we do welcome any feedback that we receive.
As discussed, your membership is active. We are continuously improving our service delivery and hope that your future interactions with the Scheme are pleasurable.
Kind regards
Kevin
Best regards,
Thank you for your comment.
Please accept my sincere apologies for the manner in which your query was handled. This will be addressed with the relevant agent as well as manager involved. We strive to provide service of an excellent nature and we do welcome any feedback that we receive.
As discussed, your membership is active. We are continuously improving our service delivery and hope that your future interactions with the Scheme are pleasurable.
Kind regards
Kevin
Best regards,