eE
elize E

1 reviews | Active since Aug 2016

02 Aug 2016, 09:55

Denying a 13 yrs old life line Meds for his Marfan Sydrome that is causing life threatening Cardiac Arrhythmia

<p>Please could you assist my Sister and Her husband cannot afford the Meds without the assistance of Discovery which they have now proceeded to deny the patient which is my Nephew at age 13 with severe Cardiac Arrhythmia due to his Marfan sydrome. Medical aid number ********** 90.<br />She is based in Pretoria and was in tears this morning when the denial for his meds came through from Discovery. I am attaching the information for the script and the denial from Discovery.<br />Her contact details are ********** and her name is Martha Swanepoel. James Swanepoel is the patient. <br />Her husbands contact details are ********** and his name is Jan Swanepoel.<br />Doctor has already said he would require surgery down the line and now she is even more petrified that Discovery is turning their back on this Child.<br /><br /></p> <p> </p>

0
Replies (5)
Discovery Health
Discovery Health's reply02 Aug 2016, 10:16
Official

Dear elize-peel

We’re working on resolving the matter and we’ll provide feedback to the member soon.

Regards
Discovery Health Servicing Team

eE
elize E's update02 Aug 2016, 11:07
Reviewer Update

We waiting patiently for this to be resolved soonest as the Parents are taking severe strain and its affecting the family.

Discovery Health
Discovery Health's reply04 Aug 2016, 11:48
Official

Dear elize-peel

We can confirm that we have sent feedback to the main member by email.

Regards
Cornelius

eE
elize E's update04 Aug 2016, 13:46
Reviewer Update

Good Afternoon your to the reply reference number Discovery RefNo# ********** 785#- - MailRef# ********** 429#- is welcomed however no where in South Africa Purbloka available and there seems to be a shortage all over South Africa. The closed and next best to Purbloka is Linderal as prescribed by the practioner that is taking care of James Swanepoel condition.

Please explain to us what are we supposed to ask the Practioner and what product must be used when Purbloka is not available???????

Your reponse will be appreciated asap.

Regards

Martha Swanepoel

Membership Number: ********** 90

**********

Discovery Health
Discovery Health's reply05 Aug 2016, 12:39
Official

Dear elize-peel

We have contacted you with a resolution to your issues. Please be in touch if you have any other concerns.

Regards
Cornelius