NK
Niel K
1 reviews | Active since Jul 2011
24 Jan 2023, 09:16
Dental Check-up No payment
Discovery are not paying out my dental check-up claim. I am on Classic Smart Plan and clearly states the following, 'One defined dental check-up per person per year with an upfront payment of: R115 on Classic....' I have made multiple calls to their call centre but the claims still gets rejected. Their is no feedback from Discovery regarding the matter. I would never advise anybody to take up Discovery Health as product!
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
24 Jan 2023, 09:50Dear Niel
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Jan 2023, 09:50
Official
Dear Niel
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
26 Jan 2023, 14:03Dear Niel K
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Jan 2023, 14:03
Official
Dear Niel K
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
NK
Niel K's updateReviewer Update
02 Feb 2023, 10:41Feedback from my side and to let the public know. Yes, I had a call from Discovery Health and they have no clue why my claim are not being paid. No reason just it is rejected. Yet the full payment for my medical has been collect by Discovery. They can't pay, but they surely can collect!
Discovery Invest also deducted the incorrect amount for January 2023, again no reason just we don't know why....
Discovery Vitality I have to manually claim my heart rate workouts which is time consuming and frustrating.
I would advise anyone to not use any of Discovery's products and believe me I have used them all include BANK, MEDICAL, INVEST, INSURE steer clear from this company they don't not know how to service clients!!
Discovery Invest also deducted the incorrect amount for January 2023, again no reason just we don't know why....
Discovery Vitality I have to manually claim my heart rate workouts which is time consuming and frustrating.
I would advise anyone to not use any of Discovery's products and believe me I have used them all include BANK, MEDICAL, INVEST, INSURE steer clear from this company they don't not know how to service clients!!
NK
Niel K's update02 Feb 2023, 10:41
Reviewer Update
Feedback from my side and to let the public know. Yes, I had a call from Discovery Health and they have no clue why my claim are not being paid. No reason just it is rejected. Yet the full payment for my medical has been collect by Discovery. They can't pay, but they surely can collect!
Discovery Invest also deducted the incorrect amount for January 2023, again no reason just we don't know why....
Discovery Vitality I have to manually claim my heart rate workouts which is time consuming and frustrating.
I would advise anyone to not use any of Discovery's products and believe me I have used them all include BANK, MEDICAL, INVEST, INSURE steer clear from this company they don't not know how to service clients!!
Discovery Invest also deducted the incorrect amount for January 2023, again no reason just we don't know why....
Discovery Vitality I have to manually claim my heart rate workouts which is time consuming and frustrating.
I would advise anyone to not use any of Discovery's products and believe me I have used them all include BANK, MEDICAL, INVEST, INSURE steer clear from this company they don't not know how to service clients!!
Discovery Health's replyOfficial
14 Feb 2023, 14:17Dear Niel K
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Feb 2023, 14:17
Official
Dear Niel K
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
NK
Niel K's updateReviewer Update
30 Mar 2023, 06:44Discovery has been in contact saying they are reprocessing the claim, however one month later and they have collected their monthly premium but still did not pay out my claim.
This is frustrating to say the least. Unacceptable service from Discovery Health!
This is frustrating to say the least. Unacceptable service from Discovery Health!
NK
Niel K's update30 Mar 2023, 06:44
Reviewer Update
Discovery has been in contact saying they are reprocessing the claim, however one month later and they have collected their monthly premium but still did not pay out my claim.
This is frustrating to say the least. Unacceptable service from Discovery Health!
This is frustrating to say the least. Unacceptable service from Discovery Health!