Denial of authorization for specialist

On Jan 08 I requested sending the requested documents authorization to go and visit a gynecologist, to today I have not received it. I was told form was missing something back to GP, was sent to them again the same day, and a week later an sms saying it was denied. I phoned talked to a consultant that requested me to go back to GP and ask her for a motivation letter. GP writes it I send it and absolutely nothing comes back again after a week, phone again is going to be escalated. 3 days later phone again they don't have an answer and so it goes on........ 21 days later I lost my appointment, now have to wait for another month to see specialist and still nothing from Discovery, not sure if I will get a response when there is nothing to do about my condition or when. But if there is not enough money to cover your debit order in 12 hours they have suspended you........ Wish somebody could explain how so efficient to suspend and so useless to give you what you need. Belinda