Dementia patient denied reinstatement

If I could give less than one star I would. My dad has been with your medical aid from 2000, and THIS is how you treat him. Our mother died from cancer and we missed a premium. You canceled his policy without getting hold of us, and the only call that was received was in regards to his savings account. NOW we are battling to no end by getting him reinstated and YOU could not give a stuff as he is just a number. No customer service or TCF...