Deliberate poor service from Discovery health

Keycare authorisations for specialist referrals. Ash Padayachee, one of the most unsympathetic, unhelpfull consultants I have had the displeasure of having to speak to. I sent in a referal form, a day later I get a response to say its illegable, so i deply to tge email to ask which part the can not read, get the form revised with a another docter and email again. Got a call and email today at 17h00 to say that they can not read it, but yet a summary email with all my details were clearly copied and pasted. You are deliberately delaying these authorisation numbers as you know the costs for a consultation will then be on me. Excuses like we can not read the information and makingvit the patient's problem, is it so hard to contact the refering doctor directly and getting the information you need?

You are treating patients and your members like cattle, we are humans, not a profit number on your mid year spreadsheets. If your employees could do 10% more effort in being helpfull you might just make a difference is S.A

Re: Specialist authorisation request -WRefNo#***#- -MailRef#***#-