Delays in Claiming My Late Mother’s Funeral Benefit

I would like to express my deep frustration and disappointment with the poor service and lack of urgency I have experienced while trying to claim from my late mother’s KeyCare Funeral Benefit, where I am the main beneficiary. The delays and inefficiencies I have encountered during this process have only added unnecessary stress during an already difficult time.

I initially contacted ***, hoping to receive the necessary assistance. Instead, I was transferred multiple times without any clear guidance. I first spoke to Lubabalo from the Medical Aid Claims department, who then placed me back in the queue. Later, I was transferred to Mikayla, who redirected me to the KeyCare Funeral Benefit department. However, after this transfer, I was left on hold for more than 40 minutes with no response. This is completely unacceptable for a department that handles urgent funeral claims.

Losing a loved one is a deeply emotional and financially challenging experience. Funeral claims should be handled with care, urgency, and compassion—yet my experience with Discovery Health has been the opposite. The lack of efficiency and responsiveness has made an already painful process even more distressing. No grieving family should have to go through this.

I demand immediate action on my claim and a clear resolution without further delays. I will also be sharing my experience on public review platforms, including: Facebook, X and GlassDoor.