Delays getting medical aid

So many things to complain about. Where do I start?

Discovery's policies, call center not actioning instructions, Discovery not communicating with their client

I submitted an application on behalf of my mother for the KeyCare plan on 26/02/2020. I called in on the (27) 28/02/2020 to follow up on the application. It was in the process but they wanted to know who the financial advisor (FA) was?

Issue 1 - On the app form, I wrote 7 (Seven) times that there is not FA involved. Issue 2 - No communication was received regarding the outstanding

Issue 3 - The application has been put on hold again 02/03/2020 and I called on the 03/03/2020 and was advised that she can't be upgraded. This was again not communicated to me 24 hours later. No record of emails or miss calls.

Issue 4 - Not sure how moving from a Classic Delta Saver to a Keycare Core is an upgrade.

Issue 5 - Consent was obtained on the 29/02/2020, but no record was on the system on the 3/3/2020.

Candace was honestly the only one to be able to assist with some clarity.

I need clarity please.