Delayed Payment

I filled and sent a form for my banking details to be updated on the 17/01/2019 in order for me to receive the refund that is due to me. This refund was paid to me and I am supposed to pay the doctors account. Nevertheless, on Friday the 18/01/2019 I received an sms from Discovery Health stating that they have updated my banking details for reimbur*****t of claims. According to your policy, it takes up to 2-3 working days for reimbur*****t. Yesterday I sent a mail requesting any feedback on refund/reimbur*****t, no response as it takes up to 1-2 days for a response, good and well. Today I gave your call centre a call and speak to one of your consultants and I was advised that the request was received on the 21/01/2019 and that the reimbur*****t will be paid out in the next 2-3 days. Please urgently assist for reimbur*****t to paid out, as according to confirmation received that my banking details has been updated, today I am supposed to be reimbursed already.