Delayed Claim Pay outs

Hi<br> <br> Without fail Discovery has been supported and paid for by myself and my Company, Cape Union Mart.<br> To date i have not had to claim directly from Discovery, however in this complaint i had to:<br> <br> 1. I was not aware that Discovery needs specific codes displayed on my paid invoice. After two weeks i had to call and find this out for myself. NO ONE from the claims department gave me a courtesy call or email!<br> 2. After two weeks of waiting in the dark, not knowing the state of affairs, i called and was given a new reference number and told to email [Email Removed] This claim would then apparently take 2-3 working days to pay out...IT HAS BEEN A WEEK.<br> 3. When i called the call center this morning, i was given a new reference number and told to wait another 24-48 hours!?<br> <br> I do not have thousands of rand available to wait for bad service. Discovery is paid, the 3rd party is paid, however the customer receives this level of service when my MONTHLY CONTRIBUTION is well over R1000.