Delayed Authorisation

Item: Discovery Health
Rating: 1

I have been asking to get a procedure. I am in my second week waiting for a response - I even missed my procedure date. I am so disappointed on how this got handled and still waiting for a response

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

05 May 2022, 10:29

Dear Thabang M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply05 May 2022, 10:29

Official

Dear Thabang M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

05 May 2022, 12:32

Dear Thabang M
Please check your emails for final feedback from us.

RegardsDiscovery Health Servicing Team

Discovery Health's reply05 May 2022, 12:32

Official

Dear Thabang M
Please check your emails for final feedback from us.

RegardsDiscovery Health Servicing Team

's updateReviewer Update

05 May 2022, 15:22

Hi Discovery

Thank you for responding to my comment and calling me earlier. As agreed, I have sent you my cost estimation and I am waiting for your response. I had the understanding that you'd respond soon after I have sent you my estimation but I am still waiting. Please provide update

's update05 May 2022, 15:22

Reviewer Update

Discovery Health's replyOfficial

06 May 2022, 13:37

Dear Thabang M
Please check your emails for final feedback from us.

RegardsDiscovery Health Servicing Team

Discovery Health's reply06 May 2022, 13:37

Official

Dear Thabang M
Please check your emails for final feedback from us.

RegardsDiscovery Health Servicing Team