delayed approval of application

I'm a newly practicing service provider who recently started running a private practice from the 1st of March 2016..in February i was told i had to register with all medical aid so they can have my banking details,just like other medical aid i called Discovery and i was told what to send and how,i sent all the requested documents via registred mail..a few days later i called to gind out if my documenrs were recieved and i was told they were not, i was told to send the remaining documents via email and i did. On the 1st of March a patient from Discovery came and i found out i was still not on their system and was told to resend my particulars via registered mail which i did,a week later after not hearing from them i called the call center and apoke to Itumeleng Moropane who then told me to email him tge tracking number,he then confirmed that my post has reached them and will be attended to..on Monday this week i called and i was told i'm still not on their system and cannot see patients on Key care,i told them i sent my documents and i was promised that the matter will be resolved but it's still not resolved.Patients are waiting to recieve treatment but they can't..resolve this