Delay upon Delay

We submitted forms for the out of hospital benefit for our daughter on numerous occasions( bear in mind it is the same form that was submitted), we had been in contact on a weekly basis with Discovery since July and as of yet we have not received an answer as to if it has been approved or not. <br> The only response we do get from the call centre is an empty promise to get back to me at the end of the day. I have various reference numbers of all the times I had phoned, resend forms etc. reference numbers are as follows: 30 July ***<br> 3 August ***<br> 7th August ***<br> 11August ***<br> 13 August *** and *** and these are just a few....<br> <br> I feel that the service provided by Discovery regarding this matter is severly lacking.<br> The consultants make empty promises and we are still waiting!!!<br> <br> I would like this matter to be resolved promptly and I will not accept any excuse of work overload any more.<br> <br> This service is unacceptable as it deals with my child's well being!<br> <br> Severly disappointed Discovery member<br>