Delay of Recall & Repayment Process

Without going into too much detail. My banking details where never updated when I moved to a new employer. (not sure if this was my employers fault or discovery) I then had a claim that was paid to an old account that had since been reallocated by Standard Bank to a new customer. (not my account) I then asked Discovery to reclaim this amount and pay this into my correct bank account which I updated on the Discovery web page. Discovery advised that this process will take about 5 working days and will have a recall fee of about R250 (which I agreed to). It's now 2 weeks later and every time I phone there is some new story. Can anyone please tell me when the recall will be completed and when I can expect my money. This is dragging on to long now.