1 reviews | Active since Jul 2016
DEGRADING DIGNITY AND LEVEL OF HEALTH CARE.
<p>SO AS WE ALL NO THAT DSCOVERY HAS REMOVED MANY KEYCARE NETWORK GPS FROM THE SCHEME. I WAS FORCED TO VISIT A NEW STRANGER AS A GP WE AS KEYCARE MEMBERS WERE PROMISED BETER STREAMLINED SERVICES AND A REGISTERED KEYCARE NURE IN THE PRACTICE AND OTHER FANCY PROMOTIONAL PROMISES. COMING TO THE POINT WERE I CALLED IN TO THE CALL CETRE TO ENQUIRE FROM THE SCHEME WHICH IS A PREMIER PLUS GP HE ADVISED THAT MY CURRENT PRIMARY GP IS A PP GP. AND THAT HE IS FAMI**** WITH THE HEALTH ID APP AND WILL BE ABLE TO REGISTER ME ON DIABETIC CARE. SO TODAY FOR THE FIRST TIME AFTER BUILDING UP COURAGE I VISITED THIS NEW GP NOW COMPARING FROM MY GP OF THE PAST 20 YEARS YAK VAHED </p> <p>I WALKED INTO THIS SURGERY THAT LOOKED AND SMELT MORE LIKE A PUBLIC CLINIC </p> <p>COMPARED TO CLEAN WILL LIT VENTILATED AND FRESH LOOKING PRACTICE </p> <p>I FOUND NOW DISCOVERY NURSE OR ANY NURSE THAT SEEM QUALIFIED NO UNIFORM OF SERVICE. </p> <p>AFTER HAVING WAITED FOR ALMOST AN HOUR AND THEN I WENT TO THE RECEPTION TO ASK IF THEY ARE USEING THE HEALTH ID PLATFORM AND IF THEY HAD A TABLET RELATING TO THE APP AND DISCOVERY PATIENTS SHE LOOKED AT ME AMAZED AND LAUGHED THEY TOOK ME TO THE BACK WERE I EXPLAIED MY SELF TO ANOTHER ATTENDENT WHO GAVE ME LONG STORIES OF I DONT NO WHAT I AM TALKING. </p> <p>I WAS FURIOUS AND LEFT </p> <p> </p> <p>NOW MY GP THAT I WAS USEING DR VAHED HAS THE HEALTH APP AND USES THE IPAD THE NURSES ALSO ARE FAMI**** WITH THE INTERACTION OF THE APP. THEY ARE FRIENLY AND THEY TAKE APPOINTMENTS THE WAITING PERIOD IS NEVER MORE THAN 30MIN. </p> <p>I NEVER SAW WHAT WAS PROMISED TO US IN THE BEGING OF THE YEAR AT THIS NEW GP. AGAIN DISCOVERY SAID BASED ON KEYCARE PATIENT DOCTORS WERE REMOVED THEY HAVE NOW OVERPOPPULATED DOCTORS ROOMS. </p> <p> </p> <p>SO I ASK DISCOVERY DID THEY INSPECT THIS SURGERIES BEFORE ROMOVING GPS AND WHICH GP IN MY LOCATION HAS MET OR STANDS AS A SYMBOL OF WHAT DISCOVERY PROMISED. </p> <p> </p> <p>TODAY I FELT THAT MY MEDICAL AID DOES NOT CARE FOR MY WELL BEING BY SENDING ME TO SUCH UNPROFESSIONAL GPS. </p> <p> </p> <p>THIS IS A MATTER THAT HAS DESTROYED MANY PREVIOUS KEYCARE GP AND BETTER DOCTORS THAT ARE CURRENTLY ON. DR VAHED IS A RESPECTABLE DR THAT UP TILL TODAY IS WIATING TO BE ACCEPTED TO THE NETWORK. </p> <p> </p> <p>FURTHER MORE I NEED TO HAVE MEDICATION REVIEWED I THE SCHMECE IS REQUESTING MORE INFORMATION ON MY CONDITION IS IT POSSIBLE FOR MY PREVIOUS GP VAHED TO SUBMIT OR SIIGN THIS LETTER AS HE IS THE ONLY ONE WHO TREATED MY CONDITION EVERY SINCE THE DIAGNOSIS WILL THEY ACCEPT THE MOTIVATION. </p> <p> </p> <p>LAST DISCOVERY NEEDS TO DILIVERY UPON ITS KEYCARE MEMBERS AS THIS IS NOT ON </p> <p>FURTHER FURNISH ME WITH A LIST OF PREMIER PLUS GP IN A LIST FORMAT SO THAT I AM ABLE TO RECHOSE FOR MY SELF. </p> <p> </p> <p>CALL ME I HAVE MORE TO SAY </p> <p> </p> <p>DO NOT LET A SHABBY CONSULTANT CALL HAVING ME EXPALIN MY SELF FROM THE BEGINING I WANT SOME ONE WHO WILL SORT OUT MY COMPLAINT ASAP.</p>
Dear dare2dream
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
Dear dare2dream
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
Dear dare2dream
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
Dear dare2dream
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Service Team
