Default

I found out I have default of R660 and have received any for of communication what so ever from their side. I contacted them and informed that they handed over to the lawyers. I explained that have never received any call, email or sms from them, they apologized and said they will remove my name from credit bureau and will send me an email with all the details so that I can settle the amount. I have not received any confirmation from them I then called the following day to check if they have any issues with their system as I have not received the email. They apologized and said the will send the details four days later still waiting for the email. I just want my name to be removed with immediate effect from the default and pay them.