Deeply disgusted and highly disappointed

I am absolutely disgusted with the service from Discovery health. I had covid at the beginning of January 2021. at the end of January 2021 I was admitted for shortness of breath. while being in hospital I found out I was pregnant with twins. My gyane has since tried to motivate for me to have the blood thinning injections covered by the medical aid as covid causes blood clots. They had refused. on 28/04/2021 I was admited again for serve pain in my left leg. it was now confirmed that I have DVT. something that we were tiring to prevent has happened. Since i was discharged 30/04/2021 we have still not been able to get discovery to now cover the Clexane. I called them to morning to be told they still require more outstanding information but no communication was sent to myself or my doctor. It is no long just my life but also the life of my 2 unborn babies at steak. I am so overwhelmed and emotional, I have no words