1 reviews | Active since Mar 2012
Deduction of incorrect amount
<p>Good day,</p> <p> </p> <p>I joined discovery medical aid last month, I was only activated on the 9th May 2016 and today they deducted 2 full months premiums from my account. I find this unfair as they should not have deducted 1 week in May as I was not yet</p> <p>loaded on discovery. Please can someone contact me so they can arrange a refund for the 1st 8 days of May.</p> <p> </p> <p> </p>
Hi Barbara
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Hi Barbara
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Hi Barbara
Thank you for allowing us the opportunity to assist you.
If your membership is not activated in time for the debit order date you choose, you will have two separate debit orders in the first month you pay your contribution.
We have confirmed that you have been contacted and your concerns addressed.
If you need any further help, please feel free to contact us directly.
Regards
Norman
Hi Barbara
Thank you for allowing us the opportunity to assist you.
If your membership is not activated in time for the debit order date you choose, you will have two separate debit orders in the first month you pay your contribution.
We have confirmed that you have been contacted and your concerns addressed.
If you need any further help, please feel free to contact us directly.
Regards
Norman