Deducting two premiums without notice and not replying to queries

<p>I switched over from my previous employer paying for my monthly premium, to it now being deducted from my personal account. This change was already done the end of May/beginning of June.</p> <p> </p> <p>On the 11th of July a double premium went off my account with no warning. I logged the query the same day. The auto-reply advised to wait 72 hours but to date I have not heard anything from them at all, that is after following up again on the 18th of July.</p> <p> </p> <p>Deducting an extra R6 598 on my account has now left me severly cash strapped and it's been made MUCH worse by no response from Discovery themselves.</p> <p> </p> <p>I hope to now receive a reply to my reference: ********** 218 </p>