fF
felicityjacqueline F

1 reviews | Active since Sept 2016

18 Sept 2017, 16:12

DEDUCTING PAYMENTS DUE TO SERVICE PROVIDERS TO CORRECT OVERPAYMENTS DONE TO OTHER SERVICE PROVIDERS

Discovery sent me a notification of a payment due for Tessa Loftus Physio and said it would be paid to me. It was not paid to me nor to Tessa Loftus. Discovery overpaid and account of mine in 2015 and clawed back the money due to Tessa Loftus physio leaving both her and I out of pocket. No notification fromDiscovery and there mistakes should be paid for by Discovery, I feel this is unconstatutional and a disgrace that I was not notified but sent a payment notification to mislead me.

I hope the Directors of Discovery can clarify this matter as I would like to go to the Onbadsman

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Replies (2)
Discovery Health
Discovery Health's reply19 Sept 2017, 09:18
Official

Good Day Felicity Jacqueline Woodland

Please note that this complaint was incorrectly directed to Medicall Healthcare.

Please submit your review to Discovery.

Regards

Medicall Healthcare

Discovery Health
Discovery Health's reply19 Sept 2017, 10:38
Official

Dear felicity-jacqueline-woodland

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team