Declining Authorisation

The worst experience ever.. I went to see a gynae after I experienced a change in my body the doctor then scanned me and discovered that I had Fibroids. The receptionist booked my surgery to remove the fibroids the following week she sent all documents to discovery and we kept calling for authorisation ( I probably spent more than R500 on calls because of discovery they kept taking from pillar to post)their service is the worst!!!!!. Fast forward.. the authorisation application was declined and their reason was that my doctor stated in the PMA form that I had the condition prior to joining the medical aid which was nonsense and my husband asked them to send the communication but they never did I even to the doctor and asked and he said he wrote no such thing. I ended paying for the surgery myself because after the diagnosis a lot things changed I couldn't wait for the games discovery was playing and I had already booked my medical leave my days were depleted. Dealing with my diagnosis was already a lot and discovery stress added to that thinking of that experience disgust me. If u considering discovery think again!!! The day you need it the most you will be left in the cold.