Declined for vitality review process

I am writing my review here as Discovery Vitality does not respond on here.

In January of this year I suffered a perforated colon. The wound then got infected and opened up. This has led to many complications for me this year. My back has also now suffered as a result of this.

I app**** for discovery vitality to maintain my diamond status as I am not able to get to the required 45 000 points owing to all of this.

I sent them all the pictures of what happened to me, 2 Dr's notes, and my x-ray results. They declined this request stating that they can see I have accessed the gym and therefore have gone against Dr's orders.

This is not the case though! I go to the gym to weigh myself, and try not lose the membership in addition to my diamond status. They did not even bother to contact me in this regard and just assumed it all. I walk where I can, and see a physio for very light stretching exercises that I must do. This does not get my heart rate up to their required points. It is also difficult to walk for long periods of time.

Please can someone help me???

I have insurance, health, and life cover with you, and have been on Diamond status for many years. Can you look at me as a person and not just some number.

Regards Denver