Declined Authorization

My GP submitted a claim for authorization to go see a gynecologist which is very urgent. I received a email two days after saying the claim was declined due to no Personal Medical Assessment not being submitted. So my GP submitted the forms and I called in to see if they received it and they say yes and the Forsenics department will call. From December up until now I have not received any call. I called in a they have on the system that they called me twice in December which I didn't receive any call .I even went to my service provider to get a print out of my call logs and there is no call from them . My broker has been trying to get them to contact me and so far I have not received any call and it almost end of January . I still have received any feedback or my claim approved.