jR
jasteel R
1 reviews | Active since May 2017
15 Mar 2025, 07:08
Declined a valid refund claim! I am leaving this medical scheme!
I don't even know why I am still with this medical aid! I have submitted a valid claim for specialist consultation refund and they declined the claim after I submitted the invoice and proof of payment. I am going to join another medical fund as this is utter nonsense!
They took the full turn around time to decline my claim. This is totally unfair and I don't think I should be paying them an arm and a leg for this service! I am going to show the media of the terrible service from day one i have received from them.
The public should know.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
17 Mar 2025, 07:20Dear Jasteel R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply17 Mar 2025, 07:20
Official
Dear Jasteel R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
jR
jasteel R's updateReviewer Update
19 Mar 2025, 15:07I would like the public to know that I got in touch with the client relationship manager, Penny. She was rude to drop the call on me and when the client services sent her an email to call me she did not return my call.
Discovery I want to cancel my policy with you guys and I want you guys to put me in-touch with your legal department because on management level no one could assist me.
Should this matter not be handled by today, I will get in-touch with the ombudsman and my lawyers!
Discovery I want to cancel my policy with you guys and I want you guys to put me in-touch with your legal department because on management level no one could assist me.
Should this matter not be handled by today, I will get in-touch with the ombudsman and my lawyers!
jR
jasteel R's update19 Mar 2025, 15:07
Reviewer Update
I would like the public to know that I got in touch with the client relationship manager, Penny. She was rude to drop the call on me and when the client services sent her an email to call me she did not return my call.
Discovery I want to cancel my policy with you guys and I want you guys to put me in-touch with your legal department because on management level no one could assist me.
Should this matter not be handled by today, I will get in-touch with the ombudsman and my lawyers!
Discovery I want to cancel my policy with you guys and I want you guys to put me in-touch with your legal department because on management level no one could assist me.
Should this matter not be handled by today, I will get in-touch with the ombudsman and my lawyers!
Discovery Health's replyOfficial
04 Apr 2025, 15:47Dear Jasteel R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply04 Apr 2025, 15:47
Official
Dear Jasteel R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team