IU
Inam U

1 reviews | Active since Mar 2011

23 Feb 2017, 14:29

Deception and lies by Discovery Retail Medical Aid (Specially Accounts department)

<p>I called more than 15 times, send mails to relevant people, non of the staff in Discovery customer service or Discovery accounts have an answer of my question and I because liable of an amount of R.200.80 to pay to Discovery. Noth more than a *****. </p> <p>I send mails to: ********** ********** even ********** but no one answer becasue every time they tell me different story and lies nothing more than that.</p> <p> </p> <p>From: Inam Ullah ********** />Date: Thu, Feb 23, 2017 at 12:43 PM<br />Subject: Fwd: You Owe An Amount To Retail Medical Scheme -MailRef# ********** 779#-<br />To: ********** />Cc: ********** <p><br />Hi Umiksha,</p> <p>I reveived this attached letter yesterday, could you please let me know : What is this amount for R.200.80 ?<br />Why I became liable for this amount ?</p> <p>Waiting for your reply.</p> <p>Regards,<br />Inam<br />---------- Forwarded message ----------<br />From: ********** />Date: 2017-02-23 8:28 GMT+02:00<br />Subject: You Owe An Amount To Retail Medical Scheme -MailRef# ********** 779#-<br />To: ********** <p>Hi Debt Administrator,</p> <p>Am I talking to a machine or a person ?<br />Could you let me know what is this for R.200.80 ?<br />Why I became liable for this amount ?</p> <p>Waiting for your reply.</p>

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Replies (2)
Discovery Health
Discovery Health's reply23 Feb 2017, 15:18
Official

Dear iu96

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply27 Feb 2017, 13:43
Official

Dear iu96

We can confirm that we have sent you final feedback by email.

Regards
Discovery Health Servicing Team