SA
Shane A

1 reviews | Active since Oct 2009

10 Aug 2022, 08:10

********* and Dishonest Discovery - Don't disclose new policies to client to try and get out of paying lifetime Virgin Active Gym Memberships (Pre 2010)

Discovery Vitality has gone and cancelled my gym contract from 2007. This was a lifetime membership which they were supposed to pay and are now looking for ways to get out of paying these gym memberships. I have been active with Virgin Active since 2007 and they cancelled my contract on the 31 July 2022.

I am happy to accept this if Discovery Vitality can firstly prove the following 1. Show me my 2007 Virgin active contract signed by me where the fine print says I may not belong to another gym if I choose. 2. Show me 2007 Vitality contract where i signed stating i may not belong to 2 gyms 3. Show me either via voice recording OR signed contract that anyone from VITALITY disclosed or explained that if I took out a planet fitness contract while I had virgin active contract that and wanted to move my vitality that you disclosed and explained that you were going to cancel my Virgin Active contract.

This argument has been going on for 3 years almost and you have still not been able to prove it.

You have 48 hours to prove this to me. Should you not provide proof I will no longer be doing business with DISCOVERY. I will close my Banking and come November when my company does annual reviews for medical schemes. I will be moving my family of 4 to another reputable company.

I have document and screen shots proving my membership has been active since 2007 from Virgin Active. Should you not honor your contract and activate my gym membership again I will be forced to start sharing my story on LinkedIn , Facebook and get my family members to start sharing and getting the word out to see how many other people you have done this to AND once I have enough people will see you in court because large companies not disclosing new policies to clients to try get out of original contracts is shady and I am done arguing with you people. Time to standup against dishonest and shady companies like Discovery.

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Replies (2)
Discovery Health
Discovery Health's reply10 Aug 2022, 09:58
Official
Dear Shane A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Aug 2022, 12:42
Official
Dear Shane A

We’ve contacted you regarding your complaint. 

Regards 
Discovery Health Servicing Team