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Phindile M
1 reviews | Active since Jun 2015
01 Oct 2015, 22:07
Debiting money from my account
Discovery just debited R2760 in my bank account I have no idea why. My company paid them R3500 more on my medical and they are supposed to bring it back but somehow they have decided they are going to take more. <br> So now I have paid them R6260 ontop of the premiums that was paid. <br> <br> last month they debited approximately R1300 and returned it 24hours later now they are back at it again.
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Discovery Health's replyOfficial
07 Oct 2015, 17:17Hello masephi,
Thank you for bringing this to our attention.
I investigated your query and would like to offer you my sincerest apologies for any inconvenience. The collection of this premium from your personal account was identified as a system error.
We are working hard to reverse this error and to ensure you do not incur any costs because of our mistake. We have ensured you were credited the funds, and will find out exactly what happened so we can avoid this happening again.
Kind Regards
Dimakatso
Thank you for bringing this to our attention.
I investigated your query and would like to offer you my sincerest apologies for any inconvenience. The collection of this premium from your personal account was identified as a system error.
We are working hard to reverse this error and to ensure you do not incur any costs because of our mistake. We have ensured you were credited the funds, and will find out exactly what happened so we can avoid this happening again.
Kind Regards
Dimakatso
Discovery Health's reply07 Oct 2015, 17:17
Official
Hello masephi,
Thank you for bringing this to our attention.
I investigated your query and would like to offer you my sincerest apologies for any inconvenience. The collection of this premium from your personal account was identified as a system error.
We are working hard to reverse this error and to ensure you do not incur any costs because of our mistake. We have ensured you were credited the funds, and will find out exactly what happened so we can avoid this happening again.
Kind Regards
Dimakatso
Thank you for bringing this to our attention.
I investigated your query and would like to offer you my sincerest apologies for any inconvenience. The collection of this premium from your personal account was identified as a system error.
We are working hard to reverse this error and to ensure you do not incur any costs because of our mistake. We have ensured you were credited the funds, and will find out exactly what happened so we can avoid this happening again.
Kind Regards
Dimakatso