Debiting Incorrect Account

Membership No: ***1

On the 14 May 2019, I requested that my debit order account details to be amended and my then Financial Adviser (Mr. Sello Rasebotsa) sent me a 'banking details amendment form'. I completed the form coupled with a debit order authorisation letter from my business giving Discovery permission to debit the Business Account. The debit order day is the first of every month. On the 1 of June no debit order went off. On the 5th of June 2019, I sent Ms Mpanza all corresponding documents from the interaction with Mr Rasebotsa as he had resigned and she promised to sort out the banking details amendment.

On the 1 of July 2019 the wrong bank account (my personal account) was debited R9862, again I contacted Ms Mpanza to correct this. She told me that because the previous forms were digitally signed, this might have caused the issue (Seriously?). On the 4th of July 2019 She sent me a form titled 'Permission to change banking details' and requested that I fill it and sign it manually, I filled it and sent it coupled with my ID copy as per her request.

On the 1st of August 2019 my debit order issues where not solved, Discovery debited the wrong account again!. This time I incurred a R120 penalty because the debit order bounced, there were no sufficient funds in my personal account to accommodate the debit order. On the 2nd of August I relayed the issue again to Ms Mpanza. She did her investigation and came back to me with the following excuse: She said there was missing information on my debit order authorization letter from my business. She said Discovery tried to call me but to no avail (Lies!). She said she will send the proof that Discvovery tried to call me... Still nothing.

I want to know when this issue will be sorted once and for all. This is really unprofessional from a big institution like Discovery. How hard can it be to change banking details? Say it were true that Discovery attempted to get hold of me and they could not find me, logic dictates that you would revert back to my Financial Adviser who has all my contacts from WhatsApp, Work email address and phone number. If all fails an SMS could have been sent stating that more information is required.

I've incurred R120 in FNB banking penalties for this, who is going to pay it? I'm not wearing this one! Its not my fault Discovery keeps debit the wrong account. Discovery is joking around