Debited me while I was still with another Medical

Around the 27Jan I notified Momentum Health that i would be moving over to Discovery health. They said then that i would need to serve my months notice with them and that i would be covered with them still for the month of Feb, they debited my account in Jan as per normal.<br> <br> During this time i was in contact with a Nicolette Govender from Discovery who was assisting me with the forms i needed to sign to become a member of Discovery. She was aware that i had notified momentum health that i would be moving over and that the month of Feb would be my last month with momentum. <br> <br> So even though i sent all my signed forms through to her in the beginning of Feb surly she should of set things up to have me start with you at the end of march? None of the medical aid parties said i would need to send the cancellation letter to discovery. Is this not a back end process? Discovery billed me for Feb and March!!! I have been asking for a refund of Feb since the 26th FEB!!! NO one got back to me and assisted me! I had to call in a few times even though i sent emails to Health info and Nicolette who also knew i was in between jobs!! This is a inconvenience that is messing with my account!