AO
Anne O

1 reviews | Active since Sept 2010

12 Aug 2015, 13:55

debited double the premiun amount

My policy no is ***. My name is J.M. Ouwehand. I was a dependent previously under 13 55 13 950 also with Discovery. I have with great trouble managed to open my own policy. Since the 1st of August I have my own policy. I have watched my bank account, until yesterday my premium of R 1493 was not deducted. This morning I have a look and see to my great shock that Discovery has now doubled my premium from R 1493 in to R 2986. (so two times R 1493) NOW the problem is that there was not enough money in that account for this ridiculous obviously mistake of R 2986. Hence I now get hammered with a penalty from the bank and I am probably not insured. I have tried phoning Discovery several time over the last few days and today. I am put on hold,, on hold, on hold, on hold, and then disconnected. Needless to say this is costing me also a small fortune in Airtime, as I have no landline. CAN DISCOVERY PLEASE SORT THIS PROBLEM OUT MOST UREGNTLY. I can not afford to walk around uninsured. Thank you

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Replies (1)
Discovery Health
Discovery Health's reply20 Aug 2015, 17:21
Official
Hello anna001,

Thank you for your comment.

We confirmed that the relevant team has been in contact and resolved your query. Please accept our sincerest apologies for any inconvenience this may have caused.

Regards
Dima