Debit Order Taken Before Agreed Start Date – Very Disappointing Experience

I recently app**** for medical aid through Discovery Health on 28 March 2026 after completing an online quote.

An adviser, Mrs Andiswa Valencia Ndabambi, contacted me and assisted with the process. During our conversation, I clearly and repeatedly stated that I wanted my membership to start in May 2026, as I had already allocated my funds for April.

Despite this, a debit order was processed in April without my consent or agreement.

This is extremely disappointing, especially considering how important financial planning is. I made my request very clear, yet it was not respected. This has now placed me in a difficult financial situation.

I expected a professional and accurate onboarding process, particularly from a well-known provider, but this experience has left a negative first impression.

I would appreciate:

An urgent explanation for why this happened A full refund of the April debit order Confirmation that my membership will only begin in May 2026 as initially agreed

I hope this matter is resolved quickly and professionally.