Debit order incorrect now i have to pay the price.

Your level of customer service is lacking in putting you customer first,

I have sent proof of payment for two amount on 24th June 2019 notifying you well in advance of payments that was made amounting R3855 to as well as phoned in though the call centre I can’t believe that no one seen to those payments !!!!!!!!!!

Debit order was not amended and I had paid for 3 premiums of which the refund takes 7 days????????????

I don’t understand why I have to wait 7 days for an error which is not my own, do you realise the predicament you have put me in? (your internal process of refunding has nothing to do you me ) It does not make sense if we are in the 4th indusial revolution for approval process to takes 7days????

Emailed regarding the 7 day process and no response (Ntsako Hobyane )

I am very concern as a new customer