Debit Order Doubled With No Communication

Please note that this review is on behalf of Leella Muthaya, Membership No: ********** 81. L Muthaya has been a Keycare Plus member with Discovery for a few years and her husband is a secondary member as well. Due to their age, their monthly premium is roughly around R3500.00. When this plan was taken out, it was stipulated that L Muthaya is a small business owner and all documentation was provided for with no issues. Last month the Keycare team contacted her and asked her to provide proof of income in the form of a payslip. Since she is a company owner, she did not have a payslip and provided her SARS ITR12 which was initially provided for when this plan was taken out. They did not accept it and this was going back and forth for some time. Sworn affidavits were provided for as well, but no further communication was received from Keycare.

A debit order for the amount of over R7000.00 was deducted for L Muthaya's account this morning. No communication was provided by Keycare regarding this ridiculously high debit. All prior debit orders have went off successfully for the amount of R3500.00. Keycare has failed to communicate the reason for this as all documents regarding proof of income was provided for. This has never been an issue in the past and this is highly *********.

I expect this debit order to be reversed, I will be contacting our bank as well and this will be marked as *****. I also expect a representative from Keycare to contact L Muthaya explaining why this has happened and why no communication was done. Please also note that this policy should be cancelled with immediate effect as this is utterly poor service from Discovery Keycare.