AvdW
AJ van der Walt

1 reviews | Active since Nov 2011

18 Jul 2016, 19:02

Debit Order

<p>I recently changed banks and with me being out of country for 99% of the time my new bank requested all my debit orders to be changed to my new bank account including Discovery, but Discovery is refusing to do it unless they get conformation from me, but I have not her anything from Discovery no email or call from them to confirm if they should change my bank account where the debit order is being processed. Please accept this as my notice that my bank account details has changed and debit your debit order from my new bank account as the old one is now closed. I hope in future that Discovery will contact clients whose bank want to change their banking details and not just reject the change</p>

0
Replies (3)
Discovery Health
Discovery Health's reply19 Jul 2016, 07:18
Official

Hi Albievdw

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply20 Jul 2016, 14:09
Official

Hi Albievdw

We have contacted you with a resolution to your issues and we will soon send you final feedback by email. Please be in touch if you have any other concerns.

Regards
Anil

AvdW
AJ van der Walt's update20 Jul 2016, 18:09
Reviewer Update

Thank you Discovery and especially Anil Mohanlall with your quick resolution to my problem