DEADLY INCOMPETENCY

<p>I have submitted an application for my wife’s medical condition to be covered under prescribed minimum benefits, as proven and motivated by the specialist doctor. I received (computer-generated) confirmation from Discovery Health that they have received my email and will contact met within 5 days.</p> <p>It has been more than two months, and no-one got back to me. And my claims are denied. In the meantime I sent them an email requesting advice, and asking why they are not responding to formal applications submitted to them. Once again they did not reply, only the same confirmation email that they have received it. Nothing further.</p> <p>Later on I even sent them my still born son’s death certificate (which, in this case, motivates the urgency of my wife’s condition). Once again they did not reply at all – only sent me the same automatic confirmation email. .</p> <p>This is really ***********. I would’ve felt different if they responded and gave me reasons – but to ignore the application is unacceptable.</p> <p>In the meantime my wife and unborn daughter's life hangs in the balance - and Discovery couldn't care less.</p> <p>Once I have settled this query, I will cancel all my Discovery products, including investments, life policy and insurance – and move it to a company that will at least respond to email within TWO MONTHS.</p> <p>Roelof Nel</p>