DAYS TO PROCESS ACCOUNTS

Perhaps Discovery Health could come up with an acceptable reason why they bother to have a Discovery Health claims box in the Morningside Clinic (which I might add is no more than a 5 minute drive from their offices!) when they only empty the boxes 1 a week! Yes 1 a week! Doesn't Discovery Health have a number of members who use this facility on a daily basis? Why bother having this box when it takes 8-10 days to process a member's claim? It would be quicker for a member to take it home and fax the account and get it processed faster than expecting Discovery to empty their boxes! Surely their boxes should be emptied daily? Oh and I don't expect much of a satisfactory response, I am just expressing my amazement here! <br> <br> I put a specialist claim in their box at the entrance of the clinic on Monday 18 January - I am still waiting for my claim to show up on my claims tracker! How long is it going to take for them to pay my hospital surgeon and anaesthetist accounts if it takes this long to pay an account that was put in their box days ago? Ridiculous! But then that's Discovery for you - just pay ridiculous premiums every month and they just do what they want!