DG
Dinilesizwe G
1 reviews | Active since Mar 2012
05 Oct 2015, 12:43
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Turns out that Discovery Health and Discovery Life have both been been charging me for Vitality, meaning I've been paying 2 premiums for Vitality, instead on 1. And their system did not pick this up until I started asking questions 2 weeks ago. Now I'm being sent from pillar to post because no one is taking responsibility! Momentum here I come!<br>
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Discovery Health's replyOfficial
07 Oct 2015, 15:37Hello Dinobranco,
Thank you for your comment.
We confirmed that you have been contacted and your concerns addressed. We do have a system in place where it is not possible for a member to have the Vitality benefit active on both Discovery Health and Discovery Life however in very rare circumstances this does happen and in those instances we will definitely rectify the situation and process a refund. Your refund has been processed for the months where there was an overlap and this should reflect in your account within the next 5 to 7 working days. Please accept our sincerest apologies for the inconvenience this situation might have caused.
Regards
Annelize
Thank you for your comment.
We confirmed that you have been contacted and your concerns addressed. We do have a system in place where it is not possible for a member to have the Vitality benefit active on both Discovery Health and Discovery Life however in very rare circumstances this does happen and in those instances we will definitely rectify the situation and process a refund. Your refund has been processed for the months where there was an overlap and this should reflect in your account within the next 5 to 7 working days. Please accept our sincerest apologies for the inconvenience this situation might have caused.
Regards
Annelize
Discovery Health's reply07 Oct 2015, 15:37
Official
Hello Dinobranco,
Thank you for your comment.
We confirmed that you have been contacted and your concerns addressed. We do have a system in place where it is not possible for a member to have the Vitality benefit active on both Discovery Health and Discovery Life however in very rare circumstances this does happen and in those instances we will definitely rectify the situation and process a refund. Your refund has been processed for the months where there was an overlap and this should reflect in your account within the next 5 to 7 working days. Please accept our sincerest apologies for the inconvenience this situation might have caused.
Regards
Annelize
Thank you for your comment.
We confirmed that you have been contacted and your concerns addressed. We do have a system in place where it is not possible for a member to have the Vitality benefit active on both Discovery Health and Discovery Life however in very rare circumstances this does happen and in those instances we will definitely rectify the situation and process a refund. Your refund has been processed for the months where there was an overlap and this should reflect in your account within the next 5 to 7 working days. Please accept our sincerest apologies for the inconvenience this situation might have caused.
Regards
Annelize