mB
michaela B

1 reviews | Active since Apr 2014

07 Apr 2016, 14:03

****************

DO NOT USE DISCOVERY!<br> In an effort to set up a simple dentist appointment, the dentist which discovery recommended as their KeyCare provider, didn't know if they could cover the appointment or not and told me to phone discovery with some procedure codes. After waiting on the phone and going through 10 minutes of options, I get through to a consultant who can not tell me anything about what is covered and gives me another phone number to another company who apparently deals with the claims. I phoned them, and they could not pick up my membership number and asked me to phone a different phone number, which turned out to be a line to Discovery for private doctors, and not for members at all. They gave me another phone number, and that consultant didn't know what to do and suggested I ask the Dentist himself to phone Discovery on my behalf to check what is covered. I phoned the dentist back and they explained they can not do this, because they don't have MY information and can't legally access my discovery account to check. Paying R1000 a month for this? Thanks, but shove it.

0
Replies (1)
Discovery Health
Discovery Health's reply08 Apr 2016, 15:17
Official
Hello michaelajodie,

Thank you for your comment.

I would like to offer my sincere apologies for the manner in which your query was handled. We will address this internally to prevent a reoccurrence of this nature.

I have had your claim for Dr Pio reprocessed and have emailed you additional information regarding our telephonic conversation.

Should you require any further assistance, please feel free to contact me directly.

Regards
Fazeela