Day to day extender is a ****!

Day to day extender benefit is a ****... paying 6k a month on coastal saver for many years and for the first time we ran out of medical aid savings and required the use of day to day extender, we followed the procedure applying for a virtual consultation, day of consultation nobody called so after querying with the doctors office they no longer deal with discovery health, so we tried the next doctor and the next doctor and even doctors out of our area and still nobody deals with discovery health, we even phoned discovery health and one of their own employees made an appointment and guess what? Next day we find out the doctor no longer deals with discovery health, so after days going by of trying to get a virtual appointment and failure after failure you get to the point of having to make an appointment with a face to face doctor, we made one eventually with a network doctor, but still had to pay out of pocket and discovery refuse to refund, we are victims of lazy admin who do not update or correct the list for virtual appointments and who have absolutely no idea of their own offerings... time to find a better medical aid scheme, for next year.