Day to day Extender Benefit

Day to day extender benefit on Discovery plans provides the client and family with a certain amount of GP visits once their savings have run up. On my plan I have 4 visits. My Savings ran up and I visited the doctor, whose practice is registered to use this benefit, on June 4th. While at the doctors surgery he logged into his Discovery profile and a code was sent to me for him to access my profile. There were some issues but he assured me that it would be sorted.

On the 11th June I received a bill from discovery saying that they were not going to pay it because my savings are up. I have contacted them to inquire about the day to day benefit but no one has called or rep**** to my emails.

My problem with this day to day extender benefit is that it is so difficult to access. GP's are not sure about how to use it and clients know even less. All the website says is that certain doctors are in the network and you have to find out from them if they cover 100% of the bill.

I'm extremely disappointed. People depend on this benefit when they don't have money to go to the doctor. Isn't that where Medical Aid is supposed to help you out? - I pay thousands of rand per month and this is how I get treated.

Please sort this out ASAP or I will change medical aids!!!!!!!!