Day-to-day benefit extender CHAOS.

Day-to-day benefit extender CHAOS. After not realising the hoops you have to jump through to get that benefit last year, I am TRYING this year. 1st call to Customer Care lady said I must use DrConnect App...which is no longer in use. 2nd call to Customer Care said I must use Connected Care. There is NO button or option for a virtual consult. 3rd call to Customer Care sent me to Digital platforms...who couldn't help because there is no digital error. They sent me back to 4th person. Got cut off and no one called back. Why is it SO difficult to book a virtual consult? HOW do you get a referral FROM a GP to go and SEE a GP face to face if you know that is needed? Thank goodness I am not really really ill as I would have to be hospitalised before Discovery would pay from my hospital benefit. I would appreciate ANY help with this Connected Care and Day to Day benefit chaos.