Day Number 7 - No Update

Day Number 7 with no update - Have been emailing and replying but no one cares enough to respond.

Cancellation refund - Have to wait 6 months to get my money back???? I am writing this review very disgusted at how Discovery wants to keep customers moneys who have been nothing but loyal to them. I have cancelled my medical with Discovery as their premiums are really just not affordable anymore and I cannot keep up with the yearly increases. My notice period ends 31 March 2022. Discovery owes me money from me medical savings account.

So first of all the person sending this mail says they will pay out after four months but the date given to me is 6 months after the end of March secondly why take four months to pay my money back. Any claim coming in after March will obviously be rejected???? Another thing no practitioner will wait four months to make a claim??? I know I have no outstanding claims so why do I have to wait four months? If I was owing discovery money you think they would have given me four month to pay them??? Of course not so why do I have to wait four months? If the claims are rejected the practitioner will come back to me asking for the money not going to Discovery again?? This is so ridiculous I cannot even begin to describe it. I want my money back my hard earned money

I contacted them yesterday to find out when I can expect my money back to my shock the below email is what I got: When a refund is due to you, we will pay it in the fifth month after the date of withdrawal. The reason for this is because, as per the Council of Medical Schemes, providers have up to four months from the date of service to submit your claims and Discovery Health is required to pay them if you have the funds.

Your membership ends effective 31.03.2022 and your EFT date is 12.09.2022.

We pay out whatever balance is remaining after the four months.

You can always call us on **********or email *********** with a turnaround time of two to three working days to query the remaining balance.

If you have any more questions, please:

Use our Ask Discovery service on WhatsApp. Save our WhatsApp number **********on your phone and use it to get an instant answer anywhere, any time. Visit www.discovery.co.za to Get Help. Download the Discovery app to view your benefits and manage your health plan. We will add your recent interactions to www.discovery.co.za under your interaction timeline within 24 hours. You can view and update your queries within seven days.

Regards Onele Mangqase Discovery Health On behalf of Discovery Health Medical Scheme

Report review Business reply Discovery Health's reply: 30 Mar 2022, 12:37

Dear Sonandi N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Business reply Discovery Health's reply: 01 Apr 2022, 09:32

Dear Sonandi N

We’ve responded to your query.

Regards Discovery Health Servicing Team

S Sonandi: 11 Apr 2022, 11:45

Good day,

In my response from you after my complaint you advise 3 - 5 working days. We are now on day 6, 2 follow-ups and no response. Please advise urgently on the status of my refund. My last communication from you said the refund is in its final stages of approval and since then radio silence?

S Sonandi: 12 Apr 2022, 10:10

Day Number 7 - No feedback received