Day light ******* at Vitality

Discovery service is **** and you only care about making money not offering good services to your client.

A month ago I rejoined Vitality, I got billed the same month but I was shocked to discover that my Vitality account doesn't appear on my discovery app,. I called two weeks ago to find out what's going on and I was told that I wasn't properly registered for the product, the lady who was helping me she logged a call for the issue to be resolved. A week went by and I haven't heard anything from them.. I had to call again to find out what is happening and I found out that nothing had been done to resolve my issue and I am told it might take a while yet they have billed me for the services I cannot use. I want a refund for the month you billed me and I want the debit order to stop until my issue is resolved and if you cannot resolve it by next week I would gladly want to terminate this account with you seeing you are not serious about helping me.